Last updated: August 2026
1. About These Terms
1.1 These Terms & Conditions apply to your use of the Cocoa Black website (the “Site”) and to purchases of products, Gift Vouchers and classes from Cocoa Black Limited (“Cocoa Black”, “we”, “us” or “our”).
1.2 Please read these Terms & Conditions carefully before placing an order or booking a class. By placing an order or making a booking, you agree to be bound by the version of these Terms & Conditions in force at that time.
1.3 Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1.4 We may update these Terms & Conditions from time to time. Any changes will apply to orders and bookings made after the updated Terms & Conditions are published on the Site.
2. Your Account and Information
2.1 You may place an order using an account or, where available, as a guest.
2.2 You are responsible for ensuring that all information you provide to us, including your name, contact details, delivery address, collection details and any information relevant to an order or booking, is complete and accurate.
2.3 If you create an account, you are responsible for keeping your login details and password secure and for activity carried out through your account.
2.4 If you believe that your account has been accessed without your authority, you should change your password and contact us promptly.
2.5 We may suspend or cancel an account where we reasonably believe that there has been unauthorised use, fraud, attempted fraud, misuse of the Site or a security breach.
3. Products and Product Information
3.1 We take reasonable care to ensure that product descriptions, photographs, dimensions, weights and other information displayed on the Site are accurate.
3.2 Many Cocoa Black products are handmade. Natural variations in appearance, decoration, colour, finish, size and weight may therefore occur and do not necessarily constitute a defect.
3.3 Product photographs are illustrative. Colours and appearance may vary according to the device or screen on which they are viewed.
3.4 We may make minor changes to products, recipes, presentation, packaging, decoration, dimensions or specifications where reasonably necessary, provided that the essential nature of the product is not materially changed.
3.5 All products are subject to availability. We may withdraw or discontinue products without notice.
4. Allergens and Dietary Requirements
4.1 Cocoa Black produces food in environments in which allergens are handled.
4.2 Our products may contain, or may have been produced in an environment handling, allergens including nuts, peanuts, milk, soya, eggs and gluten-containing cereals.
4.3 Where a product is described as being made without a particular ingredient, this does not necessarily mean that it is suitable for someone with an allergy or intolerance to that ingredient.
4.4 For example, a product made without flour should not be assumed to be gluten-free where it has been prepared in an environment in which gluten-containing ingredients are handled.
4.5 Customers with allergies, intolerances or specific dietary requirements are responsible for checking the allergen information provided and, where necessary, contacting Cocoa Black before ordering, purchasing or consuming a product.
4.6 We cannot guarantee an allergen-free environment or the complete absence of traces of allergens resulting from cross-contact.
5. Prices
5.1 Prices are those displayed on the Site when you place your order and include VAT where applicable.
5.2 Delivery charges and any other applicable charges will be shown before you complete your purchase.
5.3 We take reasonable care to ensure that prices are correct. If a product or service has been incorrectly priced, we are not obliged to supply it at the incorrect price where the pricing error is obvious and could reasonably have been recognised as an error.
5.4 If we identify a pricing error after you place an order but before we accept it, we may contact you and offer you the opportunity to purchase at the correct price or cancel the affected item.
5.5 If payment has already been taken for an order which we subsequently cancel, we will refund the amount paid for the cancelled item.
6. Orders and Payment
6.1 You are responsible for checking your order carefully before submitting it.
6.2 Payment must be made using a payment method accepted by us.
6.3 Submitting an order and making payment does not necessarily mean that we have accepted your order.
6.4 Your order constitutes an offer to purchase from us. A contract is formed when we send you confirmation that we have accepted your order.
6.5 We may decline or cancel an order before acceptance where reasonably necessary, including where:
(a) a product is unavailable;
(b) we cannot fulfil the order;
(c) we cannot deliver to the requested location;
(d) payment has not been authorised;
(e) there is an obvious pricing or product-description error;
(f) we reasonably suspect fraud, attempted fraud, unauthorised use or misuse; or
(g) accepting the order would breach any applicable law or regulation.
6.6 If we cancel an order after taking payment, we will refund the amount paid for the cancelled item or order.
6.7 You must be legally capable of entering into a binding contract to place an order through the Site.
7. Cancellation and Changes to Product Orders
7.1 Your statutory cancellation rights depend upon the type of product purchased and the circumstances in which the contract was made.
7.2 Certain statutory cancellation rights applicable to online purchases do not apply to goods which are liable to deteriorate or expire rapidly or to goods made to the customer’s specifications or clearly personalised.
7.3 Many Cocoa Black products are freshly made, perishable, personalised or produced specifically to fulfil an order and may therefore fall within these exceptions.
7.4 Where a statutory cancellation right applies, nothing in these Terms & Conditions restricts that right.
7.5 Subject to your statutory rights, once preparation or fulfilment of a perishable, personalised or made-to-order product has begun, we may be unable to accept cancellation or modification of the order.
7.6 Where operationally possible, we may accept a request to change or cancel an order before it has entered preparation, fulfilment or dispatch. Any such change or cancellation is at our discretion unless you have a statutory right to cancel.
7.7 For cake orders, requests for changes should be made at least 48 hours before the scheduled collection. We cannot guarantee that any requested change can be accommodated.
7.8 Where we agree to a customer-requested change which increases the price of an order, the additional amount must be paid before the change is confirmed.
8. Delivery
8.1 We will deliver products to the delivery address supplied when the order is placed.
8.2 You are responsible for providing a complete and accurate delivery address and any other information reasonably necessary to complete delivery.
8.3 We are not responsible for additional costs, delay or failed delivery caused by incorrect or incomplete information supplied by you.
8.4 Any delivery date or time provided is an estimate unless we expressly agree otherwise.
8.5 We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including severe weather, transport disruption, carrier disruption, industrial action, failures of utilities or communications networks, natural disasters or other events which we could not reasonably prevent.
8.6 If an event beyond our reasonable control materially affects our ability to fulfil an order, we may suspend performance for the duration of that event or, where fulfilment is no longer reasonably possible, cancel the affected part of the order and refund any amount paid for goods which will not be supplied.
8.7 Where you expressly authorise a carrier to leave a parcel in a specified safe place, with a neighbour or in accordance with other delivery instructions, responsibility for the parcel will pass in accordance with applicable law once delivery has been completed in accordance with those instructions.
8.8 Nothing in this clause limits any responsibility which the law does not permit us to exclude.
9. Collection Orders
9.1 Where an order is to be collected from Cocoa Black, you are responsible for collecting it at the agreed place and time.
9.2 Because cakes and other fresh products are perishable, we cannot guarantee their condition or quality where they are not collected at the agreed time.
9.3 Unless otherwise agreed, we will hold an uncollected cake for up to 24 hours after the agreed collection time. After that period, we may dispose of it.
9.4 Subject to your statutory rights, no refund, replacement or credit will be payable solely because you fail to collect an order.
9.5 Once a product has been collected, you are responsible for its appropriate transportation, handling and storage.
9.6 Cocoa Black is not responsible for deterioration or damage caused after collection by inappropriate transportation, temperature, storage, handling or other circumstances outside our control.
10. Problems with Products
10.1 Please inspect perishable products as soon as reasonably possible after delivery or collection.
10.2 If a product is damaged, defective, incorrect or otherwise not as it should be, please contact us promptly and, where reasonably possible, within 48 hours for perishable products.
10.3 We may ask you to provide photographs, packaging, proof of purchase or other reasonable information to allow us to investigate the problem.
10.4 Prompt notification is particularly important for perishable products because deterioration, transportation, storage and handling can affect our ability to determine the cause of a problem.
10.5 A failure to contact us within 48 hours does not remove any statutory rights you may have.
10.6 Where goods do not conform to your statutory rights, the remedies available to you will be those provided by applicable consumer law.
THE CHOCOLATE & PASTRY SCHOOL
11. Class Bookings
11.1 A class booking is for the specific class, date and place identified in your booking confirmation.
11.2 Places are limited and, once booked, Cocoa Black may commit ingredients, staffing, tutors and other resources on the basis of your booking.
11.3 You are responsible for ensuring that you are able to attend before making your booking.
11.4 Where a class constitutes a service related to leisure activities to be provided on a specific date or during a specific period, the statutory cancellation right applicable to many other distance contracts does not apply.
11.5 Except where required by law or expressly provided in these Terms & Conditions, class bookings are non-refundable.
12. Customer Cancellation and Rescheduling of Classes
12.1 If you cancel a class or are unable to attend, no refund will be provided except where required by law or expressly stated in these Terms & Conditions.
Half-Day Classes
12.2 If you wish to transfer a half-day class booking to another date, you must contact Cocoa Black at least 14 days before the class.
12.3 Where fewer than 14 days remain before the class, we may permit a transfer if we are able to resell your place. Any such transfer is entirely at Cocoa Black’s discretion.
Two- and Three-Day Masterclasses
12.4 If you wish to transfer a two- or three-day masterclass booking to another date, you must contact Cocoa Black at least 30 days before the masterclass.
12.5 Where fewer than 30 days remain before the masterclass, we may permit a transfer if we are able to resell your place. Any such transfer is entirely at Cocoa Black’s discretion.
General Transfer Conditions
12.6 Unless we expressly agree otherwise, a booking may only be transferred once.
12.7 A request to transfer does not itself cancel or change your existing booking. A transfer is effective only when confirmed by Cocoa Black.
12.8 Any transferred booking remains subject to availability and to the Terms & Conditions applicable to that booking.
12.9 If the replacement class has a higher price, you must pay the difference before the transfer is confirmed. No cash refund will be payable merely because a customer chooses to transfer to a lower-priced class, unless we expressly agree otherwise.
12.10 We strongly recommend that customers obtain appropriate travel insurance covering circumstances which may prevent attendance, including illness, adverse weather and travel disruption.
13. Late Arrival and Non-Attendance
13.1 Students should arrive at The Chocolate & Pastry School at least 10 minutes before the scheduled class start time.
13.2 Classes must begin on time for the benefit of all participants and for operational and food-safety reasons.
13.3 If you arrive late, we may refuse or restrict participation where we reasonably consider that joining the class would disrupt the class, compromise safety or prevent the class from being delivered properly.
13.4 Except where required by law, no refund, credit or alternative booking will be provided for non-attendance or where participation is not possible because of late arrival.
14. Changes or Cancellation by Cocoa Black
14.1 We may make reasonable changes to a class where necessary.
14.2 This may include changing the advertised tutor and replacing them with another suitably qualified or experienced tutor.
14.3 We may cancel or rearrange a class where reasonably necessary, including because of tutor illness or unavailability, insufficient bookings, severe weather, equipment failure, circumstances affecting the premises or another event beyond our reasonable control.
14.4 If we cancel a class, we will offer you:
(a) an alternative date for the same class;
(b) an alternative class of equivalent value; or
(c) where an appropriate alternative cannot reasonably be provided or you do not wish to accept the alternative offered, a refund of the amount you paid to Cocoa Black for the cancelled class.
14.5 A change of tutor alone does not entitle you to cancel, transfer or obtain a refund provided that the replacement tutor is suitably qualified or experienced and the substance of the class remains materially the same.
14.6 To the fullest extent permitted by law, Cocoa Black is not responsible for travel, accommodation or other expenses incurred in connection with attending a class which is subsequently cancelled or rearranged.
14.7 We strongly recommend that customers book refundable or flexible travel and accommodation and obtain appropriate travel insurance.
15. Allergies and Dietary Requirements for Classes
15.1 Our classes take place in a working food environment in which multiple allergens are used.
15.2 These may include wheat and other gluten-containing cereals, milk, eggs, nuts, peanuts, soya, fish, shellfish and other allergens.
15.3 We cannot guarantee an allergen-free environment or eliminate the risk of cross-contact.
15.4 You must notify Cocoa Black of any relevant allergy, intolerance, dietary requirement or other food-safety concern before attending and should also make your tutor aware on arrival.
15.5 Depending upon the class and the nature or severity of an allergy or dietary requirement, it may not be possible to adapt the class or make participation suitable or safe.
15.6 Where we reasonably consider that participation would present an unacceptable safety risk which cannot reasonably be accommodated, we may restrict a participant’s involvement in particular activities.
15.7 You are responsible for considering the allergies and dietary requirements of anyone to whom you subsequently give food made during a class.
16. Food Made During Classes
16.1 Food produced during a class may be taken away where permitted by Cocoa Black.
16.2 Once food leaves our premises, you are responsible for its transportation, temperature control, storage, handling and consumption and for following any storage or food-safety instructions provided by Cocoa Black.
16.3 Cocoa Black is not responsible for deterioration, contamination or other problems arising after food has left our control where caused by subsequent transportation, storage, handling or use.
16.4 Nothing in this clause excludes liability arising from Cocoa Black’s negligence or any liability which cannot lawfully be excluded.
17. Conduct, Safety and Personal Property
17.1 Students must follow reasonable instructions given by Cocoa Black staff and tutors, particularly instructions relating to food hygiene, equipment and personal safety.
17.2 We may refuse admission or require a person to leave a class where we reasonably consider that their behaviour:
(a) presents a safety or hygiene risk;
(b) is abusive, threatening or seriously disruptive;
(c) risks damage to property or equipment;
(d) prevents the tutor from delivering the class properly; or
(e) materially interferes with other students’ participation or enjoyment.
17.3 Where a person is refused admission or required to leave because of their conduct under clause 17.2, no refund, credit or alternative booking will normally be payable, except where required by law.
17.4 You may be responsible for the reasonable cost of repairing or replacing Cocoa Black property or equipment which you deliberately damage or damage through your failure to follow reasonable instructions, subject to applicable law.
17.5 Students are responsible for taking reasonable care of their own personal possessions.
17.6 Cocoa Black is not responsible for loss of or damage to personal belongings unless caused by our negligence or where liability cannot lawfully be excluded.
18. Photography and Filming
18.1 Photography or filming may occasionally take place at Cocoa Black and during classes.
18.2 Where identifiable photographs or recordings are taken for Cocoa Black’s marketing, publicity or promotional purposes, we will handle them in accordance with applicable data-protection law and our Privacy Policy.
18.3 Where we rely upon consent for a particular use, you may withdraw that consent in accordance with applicable data-protection law.
18.4 Where another lawful basis applies, we will process the relevant personal information in accordance with that lawful basis and applicable data-protection law.
18.5 Nothing in this clause affects the operation of CCTV or other security systems where used lawfully.
GIFT VOUCHERS
19. Gift Vouchers
19.1 Cocoa Black Gift Vouchers may be redeemed against eligible goods and services offered by Cocoa Black Limited, including purchases in the Cocoa Black shop, eligible online products and classes at The Chocolate & Pastry School.
19.2 Gift Vouchers may also be used towards standard online delivery charges where our checkout system permits this.
19.3 Unless otherwise expressly stated, Gift Vouchers are valid for 12 months from the date of issue.
19.4 The expiry date forms part of the conditions of the Gift Voucher. Subject to your statutory rights, any unused balance remaining after the expiry date will be forfeited and the Gift Voucher will be deactivated.
19.5 Gift Vouchers may be used towards goods or services costing more than the value remaining on the voucher provided the difference is paid using another payment method accepted by us.
19.6 Gift Vouchers:
(a) cannot be exchanged or redeemed for cash;
(b) cannot be resold for commercial gain;
(c) do not generate cash change; and
(d) retain any unused balance for use before the original expiry date.
19.7 Gift Vouchers should be treated like cash. Subject to applicable law, Cocoa Black is not responsible for a Gift Voucher which is lost, stolen, destroyed or damaged after issue.
19.8 We may refuse to accept, suspend or cancel a Gift Voucher where we reasonably believe that it:
(a) has been altered or tampered with;
(b) has been duplicated;
(c) has been obtained or used fraudulently;
(d) has been used without authority; or
(e) is otherwise compromised.
19.9 We may carry out reasonable checks before accepting or reactivating a Gift Voucher where fraud or misuse is suspected.
19.10 Where a refund is properly due for an item purchased using a Gift Voucher, we may return the relevant amount to the Gift Voucher or issue an equivalent replacement credit, subject to your statutory rights.
19.11 For Gift Vouchers purchased online, any statutory cancellation right will apply in accordance with applicable law.
19.12 A Gift Voucher balance will be reduced by the value of each redemption and any remaining balance may be used until the original expiry date.
RETURNS, LIABILITY AND GENERAL TERMS
20. Returns
20.1 Different rights apply depending upon the nature of the product, the circumstances in which it was purchased and the reason for return.
20.2 Nothing in these Terms & Conditions limits your statutory rights in relation to goods which are faulty, damaged, not as described or otherwise fail to conform to the contract.
20.3 Any manufacturer’s warranty is additional to, and does not replace or restrict, your statutory rights.
20.4 Because many Cocoa Black food products are perishable, personalised or made to order, statutory change-of-mind cancellation or return rights may not apply.
20.5 Where you wish to make a return, please contact us before sending the product where reasonably possible.
20.6 We may require reasonable evidence of purchase and information about the reason for the return.
20.7 Unless we instruct you otherwise, physical returns should be sent to:
Returns
Cocoa Black Limited
Unit 7 Southpark Industrial Estate
Peebles
EH45 9ED
Scotland
20.8 Where we are legally responsible for reasonable return costs, we will reimburse those costs.
20.9 Nothing in this section prevents us from refusing a return where there is no legal or contractual right to return the relevant item.
21. Our Liability
21.1 Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful for us to do so.
21.2 In particular, nothing in these Terms & Conditions excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot lawfully be excluded or limited.
21.3 If you are a consumer, we are responsible for loss or damage which is a foreseeable result of our breach of these Terms & Conditions or our failure to use reasonable care and skill, but we are not responsible for loss or damage which is not foreseeable.
21.4 Loss or damage is foreseeable if either it is obvious that it will happen or, when the contract was made, both you and Cocoa Black knew that it might happen.
21.5 Products, classes and other services supplied to consumers are intended for private and domestic use unless we expressly agree otherwise.
21.6 Where you are acting as a consumer, to the fullest extent permitted by law we are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
21.7 We are not responsible for loss or damage caused by your failure to follow reasonable instructions supplied with a product or given during a class.
21.8 We are not responsible for deterioration or damage to food caused after delivery or collection by inappropriate storage, temperature, transportation, handling or use.
21.9 We are not responsible for delay or failure to perform our obligations where caused by an event beyond our reasonable control, subject to any rights you have under applicable law.
21.10 Nothing in this section affects your statutory rights.
22. Events Beyond Our Reasonable Control
22.1 We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
22.2 Such circumstances may include severe weather, flooding, fire, natural disaster, epidemic or pandemic, transport disruption, industrial action, failure of utilities or communications systems, carrier failure, governmental restrictions, civil emergency, damage to our premises or equipment, or the unexpected illness or unavailability of a specialist tutor where a suitable replacement cannot reasonably be arranged.
22.3 Where such an event occurs, we may suspend the affected obligation for as long as reasonably necessary.
22.4 Where the event makes performance impossible or materially impracticable, we may cancel the affected order or booking and will provide any refund required by these Terms & Conditions or applicable law.
23. Resale and Commercial Use
23.1 Unless we expressly agree otherwise in writing, products purchased through our consumer Site are supplied for personal use and not for commercial resale.
23.2 You must not purchase products from the Site for the purpose of unauthorised commercial resale or distribution.
23.3 We may refuse or cancel an order where we reasonably believe it has been placed for unauthorised resale, subject to applicable law.
24. Intellectual Property
24.1 All intellectual property rights in the Site and its content, including text, photographs, graphics, illustrations, designs, branding, logos, videos, class materials and other original material, belong to Cocoa Black Limited or the relevant rights holder.
24.2 Nothing in these Terms & Conditions transfers any intellectual property rights to you.
24.3 You may use the Site for your personal, non-commercial use.
24.4 Unless permitted by law or expressly authorised by Cocoa Black, you must not copy, reproduce, republish, distribute, sell, commercially exploit, modify or create derivative works from material on the Site.
24.5 Recipes, techniques, notes and other materials provided as part of a class are supplied for your personal use and enjoyment unless we expressly state otherwise.
24.6 You must not reproduce, publish, sell, distribute or commercially exploit Cocoa Black class materials or use them to deliver or create commercial teaching or training materials without our prior written permission, except to the extent permitted by law.
24.7 Nothing in this section prevents you from making food for your own personal use using skills or recipes learned during a class.
25. Acceptable Use of the Site
25.1 You must not misuse the Site or knowingly introduce viruses, malware or other material which is malicious or technologically harmful.
25.2 You must not attempt to gain unauthorised access to the Site, the server on which it is hosted or any server, computer or database connected to the Site.
25.3 You must not use the Site for fraudulent, unlawful or abusive purposes.
25.4 We may suspend or restrict access to the Site where reasonably necessary to protect Cocoa Black, our customers, our systems or third parties.
26. Third-Party Websites
26.1 The Site may contain links to websites or services operated by third parties.
26.2 Such links are provided for convenience and information only.
26.3 Unless we expressly state otherwise, Cocoa Black does not control, operate or endorse third-party websites and is not responsible for their content, availability, security or privacy practices.
26.4 Your use of a third-party website may be subject to that third party’s own terms and policies.
27. Website Availability and Information
27.1 We take reasonable care to maintain the Site and the accuracy of information published on it.
27.2 We do not guarantee that the Site will always be available, uninterrupted or free from technical errors.
27.3 We may suspend, withdraw, restrict or change all or part of the Site for maintenance, security, operational or business reasons.
27.4 Where we become aware of a material error in information on the Site, we may correct it.
27.5 Nothing in this section affects obligations arising under a contract which we have already accepted or any rights which cannot lawfully be excluded.
28. Customer Reviews, Comments and Submissions
28.1 If you submit a review, photograph, comment, suggestion or other content to Cocoa Black for publication, you confirm that you have the right to submit that content and that its use by us will not infringe the rights of another person.
28.2 Content submitted by you must not be unlawful, defamatory, threatening, abusive, obscene, fraudulent, misleading or infringe another person’s intellectual property, privacy or other rights.
28.3 You remain responsible for content you submit.
28.4 Where you submit content specifically for publication or promotional use by Cocoa Black, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for the purpose for which it was submitted, subject to applicable law.
28.5 We are not obliged to publish or retain any submission and may remove content from our Site or channels where we reasonably consider it inappropriate or in breach of these Terms & Conditions.
29. Privacy and Personal Information
29.1 We process personal information in accordance with applicable data-protection law.
29.2 Information about how we collect, use and protect personal information is set out in our Privacy Policy.
29.3 Where another provision of these Terms & Conditions concerns the use of personal information, that provision should be read together with our Privacy Policy.
30. Waiver
30.1 If we do not immediately insist that you perform an obligation under these Terms & Conditions, or if we delay in taking action in respect of a breach, that does not mean that we have waived our rights.
30.2 Any waiver by Cocoa Black applies only to the particular circumstances in which it is given unless we expressly state otherwise in writing.
31. Severability
31.1 Each provision of these Terms & Conditions operates separately.
31.2 If any provision or part of a provision is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision or part will be treated as removed to the extent necessary.
31.3 The remaining provisions will continue in full force and effect.
32. Third-Party Rights
32.1 Except where these Terms & Conditions expressly provide otherwise, the parties do not intend any person who is not a party to the contract to acquire a right to enforce or otherwise invoke any provision of it.
32.2 This clause is subject to the Contract (Third Party Rights) (Scotland) Act 2017.
33. Transfer of Rights and Obligations
33.1 We may transfer our rights and obligations under a contract to another organisation where this does not materially prejudice your rights under the contract.
33.2 You may only transfer your rights or obligations under a contract where we agree in writing or where the law otherwise permits.
33.3 This clause does not prevent a class booking being transferred where Cocoa Black has expressly agreed to a transfer under clause 12.
34. Entire Agreement
34.1 These Terms & Conditions, together with the relevant order or booking information, prices, delivery information and any other terms expressly incorporated into the contract, form the agreement between you and Cocoa Black in relation to the relevant purchase or booking.
34.2 Nothing in this clause excludes or limits liability for fraud or fraudulent misrepresentation or affects any rights which cannot lawfully be excluded.
35. Governing Law and Jurisdiction
35.1 These Terms & Conditions and any contract between you and Cocoa Black are governed by Scots law.
35.2 If you are a consumer resident in Scotland, the Scottish courts will have jurisdiction in relation to disputes arising from these Terms & Conditions or your contract with us.
35.3 If you are a consumer resident elsewhere in the United Kingdom, you may also have the right under applicable law to bring proceedings in the courts of the part of the United Kingdom in which you live.
35.4 Nothing in this clause deprives a consumer of any mandatory protection or right to bring proceedings which applies under applicable law.
36. Contacting Cocoa Black
36.1 If you need to contact us about an order, booking, Gift Voucher or these Terms & Conditions, please use the contact details published on the Site.
36.2 Where these Terms & Conditions require you to contact us within a particular period, you should use a contact method published on the Site which provides a record of your communication.
37. Company Information
37.1 The Site is operated by Cocoa Black Limited, a company registered in Scotland under company number SC310529.
37.2 Our registered office is:
Cocoa Black Limited
Unit 7 Southpark Industrial Estate
Peebles
EH45 9ED
Scotland
37.3 Our VAT registration number is GB946911202.
37.4 Our principal customer-facing premises, including the The Boutique & Patisserie and The Chocolate & Pastry School, are at 1–3 Cuddybridge, Peebles, Scotland.