Frequently Asked Questions
Do I Need To Create An Account To Order Online?
No, You have the option of guest checkout.
How Do I Save My Shopping Bag?
Your shopping bag will be automatically saved upon each visit.
Is My Information Secure?
Yes, Cocoa Black’s Data Privacy Policy governs the use of any personal information collected.
Can I Include A Gift Message?
Yes, you have the option of including a gift message during checkout.
How Do I Redeem A Gift Voucher?
Gift Vouchers can be redeemed during checkout.
What Happens If I Do Not Use The Full Balance Of My Gift Voucher?
Any remaining balances will be carried forward for future purchases.
How Do I Check The Balance Of My Gift Voucher?
Any remaining balances will be carried forward for future purchases.
Do You Offer Free UK Delivery?
Cocoa Black offers free UK delivery for all orders over £50.
When Will I Receive My Order
Orders are usually dispatched within 24 hours and are sent by Royal Mail First Class post.
Do You Deliver Internationally?
Please contact us by telephone to discuss postage options.